INTEGRITY

Solsoc is a signatory of the Integrity Charter for NGOs, ensuring rigorous and responsible financial management, truthful, verifiable, non-violent communications that respect the rights and dignity of individuals. You can also consult Solsoc’s ethical code and the policy for reporting and handling complaints.

To ensure that anyone wishing to communicate feels confident and can do so freely, a procedure has been established to facilitate the reporting of incidents or concerns. All reports are treated confidentially. Only those necessary for handling the complaint are aware of the details. You can also request anonymity.

As a fisrt step, you can always contact Solsoc’s Integrity Advisor. They will provide accessible, trustworthy, and non-judgmental support.

 

Integrity Advisor:

Alexandra NOEL

Phone: 02/505.40.81

Email: integrite@solsoc.be

Reporting Contact:

Solsoc

How to file a complaint?

Anyone can report a breach of integrity or abuse involving Solsoc or its staff:

By mail:
Solsoc, Complaints Management
68 Rue Coenraets
1060 Brussels

By email:
plaintes@solsoc.be

Content of the complaint

Please include:

• The name and contact details of the complainant (unless submitting anonymously);

• A detailed description of the facts and the breach reported;

• The period and location concerned;

• The suspected perpetrator and/or the organization involved;

• Any persons or institutions already informed, if applicable.

Anonymous complaint

It is possible to submit a complaint anonymously.
However, without contact information, it is essential to provide as much detailed information as possible.

Admissibility

To be admissible, a complaint must:

• Concern a breach of integrity or abuse;

• Involve a person or structure for which Solsoc is responsible;

• Relate to facts that occurred within the past 10 years;

• Be complete and submitted according to the indicated procedures.

Solsoc reserves the right to reject any complaint:

• That is simply a request for information;

• That repeats a previously rejected complaint without new elements.

The complainant will be informed about the admissibility of their complaint within a reasonable timeframe.